You can solve these problems immediately.
We want to resolve your problems and questions as quickly as possible, and have therefore developed short forms that allow you to solve the most common problems yourself in less than 5 minutes, without having to contact support.
Questions & Answers
Omniair Pro
Yes, our Omniair Pro is suitable for all hair types, including thin, thick, curly, wavy, and straight hair. Adjust the temperature to your hair type for optimal results.
Yes, our Omniair Pro is equipped with advanced technology to evenly distribute the correct temperature to each attachment. This ensures that your hair remains healthy and radiant without damage.
Yes, our Omniair Pro has an adjustable temperature. Depending on your hair type and styling preferences, you can choose between three different temperature settings.
The Omniair Pro heats up in 2 seconds, so you can quickly start styling your hair.
Yes. For best results, start with freshly washed hair. All our brushes can be used on wet hair. However, the curling attachments work best on towel-dried hair. Want to curl your hair while it's already dry? Then dampen it beforehand with a heat protectant spray.
Please note that you must hold down the power button to turn the Omniair Pro on or off.
Shipment
Delivery may take up to approximately 7-12 days.
* Important notice during Black Week: Due to the very high volume of orders during Black Week, there may be occasional delays in processing and delivery times. However, we are working hard to ship all orders as quickly as possible. These extended waiting times allow us to give everyone the chance to purchase our products at an unbeatable price. Thank you for your understanding and patience!
Once your package has been shipped, you will receive an email with the tracking number. Alternatively, you can also track your shipment here .
The shipping company needs some time to evaluate and update your data.
You can find your tracking number in the shipment confirmation, which will be sent to you by email.
Once your package has been shipped, you will receive an email as shipping confirmation.
Please send an email to support@omnial.de with your name and order number so that support can process your request.
Please place your received product in a suitable shipping box and include your completed return form ( return form PDF ) so we can process your order. Send your package exclusively via a parcel service (e.g., DHL, Hermes, etc.) to the following address:
Omnial Beauty GmbH
Xantener Str. 7
41460 Neuss
Once your package arrives, we will inspect your item and refund your payment within 14 days using the payment method you used. Please ensure the product is undamaged and clean. Otherwise, a processing and cleaning fee will be deducted from your refund.
We hope you were able to find the answers you were looking for there. However, if you still have questions or need our help, please don't hesitate to contact our support team at ' support@omnial.de' or use the contact form.
Our team is happy to assist you and will try to help you as quickly as possible. Thank you for your trust. We look forward to hearing from you.
Contact form
You will usually receive a response from us within 48 to 72 hours . Please also check your spam folder , as our emails can occasionally end up there.
We would also like to ask you not to fill out the contact form multiple times , as this may lead to delays in processing .
Thank you for your understanding!
